Terms and conditions
We do not offer our services to the following web sites/clients
- Any Adult material of including all erotica and non scientific nudity.
- Any material related to gambling.
- Any hate speech sites or sites that promote racial discrimination or violence towards humans.
- Hacking sites, serials and illegal MP3 sites.
- We reserve the right to refuse service to any site we deem incompatible with our firm beliefs in peace as a way of living and government, equality and healthy family values.
The following activities are not allowed and will result in your service being stopped without refund to services rendered.
- Unlimited technical support for our products.
- Timely upgrades to our software after we test them and make sure they will not affect your site.
- Weely offsite backups of all our hosted sites.
Satisfaction Garantee and refunds.
- We will refund you if you are not satisfied with our hosting services ( does not include domain name services ) for the current month and any future prepaid months but not any full months used to date.
- In case of service stoppage due to spamming we do not refund the current month but will refund any future prepaid months.
- In case of service stoppage due to hacking by our clients them selves we do not refund the current month and may not refund future prepaid months if the hacking activity or its fixing has incurred expenses they will be subtracted from the outstanding balance.
Maximum support response times
Our suport will try to respond to your needs in a timely manner, our support will most likely respond in times that are much lower than the times outline below.
- Normal support: 8 hours max ( 30 minutes typical )
- Open Source script installtion/upgrade: 72 hours max ( 24hours typical )
- Upgrade WebGUI to a supported version:48hours max ( 24 hours typical )
- Custom configuration of a script if not ordered with the installtion: 48 hours.